---
title: "Reminder"
description: "The Reminder window in portier Vision lists keys that are due back and roles that are ending, while automatic reminder emails are set up in the Companion."
url: https://help.portiervision.com/en/articles/74-reminder
collection: "Key Operations"
updated: 2026-08-28
language: en
alternates: [de, fr]
---

# Reminder

The Reminder window in portier Vision lists keys that are due back and roles that are ending, while automatic reminder emails are set up in the Companion.

The Reminder is a window in portier Vision. It lists keys that are due back and people whose role is ending. It does not send anything. Automatic reminder emails run in the portier Vision Companion, see the last section.

## Switch the Reminder on

Open the **System** menu and then **Settings**. The **Reminder** group sits in two tabs.

-   **Basic Settings** applies to every user.
    
-   **User Settings** applies to your own account only.
    

![The Settings screen in portier Vision with the Basic Settings and User Settings tabs that carry the Reminder group.](https://staticfiles.gleap.io/g/a7kBPx7T9KYaL4GXWaQNwuFR0iiM7M9InmiuOEyxsTQiSTq82ODoQWcMN6yFkjxI8IzZdt7YcKI.png)

_The Settings screen in portier Vision with the Basic Settings and User Settings tabs that carry the Reminder group._

Tick **Show Reminder at program start** and enter under **Remind days before return date** how far ahead portier Vision should look.

![The program start tick box and next to it the field for the days before the return date.](https://staticfiles.gleap.io/g/B0c3gdtq5ZmjXau6ELWHQIll7sOvhPU6AzKKK1iiighsh4n1UoK06XAMSZaRKWkmfzXbZguO3X8.png)

_The program start tick box and next to it the field for the days before the return date._

If the box in **Basic Settings** is ticked, that day count applies to everyone. It overrides the number in **User Settings**.

## Open the Reminder

At the next program start the Reminder opens by itself. While you work, you can reach it in three ways.

-   Key **F10**
    
-   Menu **Queries**, entry **Reminder**
    
-   Bell icon at the top right, then **Reminder** in the notification bar
    

## Which period is shown

The Reminder checks two date fields. The **return date** on the issue and **End of role** on the person record.

Forward, the window reaches as far as you set it. Backward, it always reaches 100 days, so overdue returns stay in view.

If a person's **End of role** is more than 100 days in the past, they no longer appear in the Reminder, even if they still hold keys. You can find these cases through Key Movements or through a query.

![The Reminder window with the entries coming due and those already overdue, going back up to 100 days.](https://staticfiles.gleap.io/g/UmOLh5zAb41ffXUopj7db3EmGnjwM0tRCldwoCwWjq0qNZ7hgNnzfIsF2n2OnCNTf39XAk3H9YL.png)

_The Reminder window with the entries coming due and those already overdue, going back up to 100 days._

What you see also depends on your rights. Without the system right, the Reminder only shows issues from your depots and from locking systems you hold a role for. Two colleagues therefore see a different number of rows.

## Show the reminder email status in the window

**Basic Settings** carries the group **Reminder email status**. Tick **Enable reminder email status** and the Reminder gains two extra columns.

-   **Earlier reminder**
    
-   **Final reminder**
    

Each cell shows the send date and the stage's configured lead time, for example `12.03.2026 (90 days)`. Only real sends count. A dry run in the Companion leaves the cell empty.

With the box ticked, anyone who has already been sent a reminder also appears as a row, even when their date falls outside your window.

## Automatic reminder emails run in the Companion

The Reminder window shows, it does not chase. Automatic reminders to keyholders are sent by the **portier Vision Companion** as a scheduled task of type **Reminder**.

Setup, stages, templates and mail delivery are covered in the article **Set up reminder emails**.